Please read the following carefully before placing an order
Ordering from Baue
At this stage we don’t hold stock of any of our designs and we’re keen to only make exactly what’s wanted by our customers. That’s why we make each piece especially for you. To make sure everything is finished to the highest standard we’ll need 4-6 weeks to make your dress.
Once you've placed your order we'll keep you updated with the manufacturing process and let you know as soon as we have an exact delivery date.
Need your dress for a special date? Get in touch at email@example.com and we’ll see what we can do.
Postage and Delivery
Free postage! For everyone! We really appreciate your enthusiasm for Baue so postage is on us.
Your dress will be sent via Royal Mail and will need to be signed for on delivery. We will send you a tracking number as soon as your order has been dispatched. Delivery times are approximately 1-2 working days within the UK, 3-5 days within Europe and 5-7 days to the rest of the world.
Returns and Exchanges
All Baue garments will be carefully quality checked before they are sent out but in the unlikely event there is something wrong with your dress we'll be happy to fix it for you or issue a full refund including postage costs. We cannot be held responsible for damages incurred during delivery.
If your dress doesn't fit, or you've changed your mind, we will do our best to exchange it for another size or design, but you will need to wait another 4-6 weeks for this to be made for you. Please read the size and fit guides carefully before ordering, and do please get in touch if you need any advice. We'll also be happy to advise on alterations that can be made to your dress to provide a better fit. We all come in different shapes and sizes and sometimes a garment just needs a little nip or tuck to suit us perfectly.
If, as a last resort, you wish to return your dress, we will refund you less the original postage and handling fee of £30. You will need to pay to return the item. Please email us at firstname.lastname@example.org to request a refund. We're making your dress especially for you, so do choose your style, colour and size carefully before ordering!
Thanks for ordering from Baue. We hope you'll be wearing your Baue dress for years to come.